Yes, your order is on its way. As soon as it is dispatched, you will receive an email with a tracking code that you can use to follow the shipment.
Here we answer the most frequently asked questions we receive.
If the order has not yet been packed or sent, we can change it. Please contact us with the new details to see if the change is possible.
Sometimes the tracking information can be incorrect and the package can be marked as delivered before it actually arrives. Your order is likely to be delivered in the next few days, but we recommend that you check with your neighbours and/or the post office.
If you do not receive it in a few days, please contact us and we will resolve the problem immediately.
Yes, your order is on its way. As soon as it is dispatched, you will receive an email with a tracking code that you can use to follow the shipment.
Unfortunately, once the order has been sent, it is not possible to change the delivery address.
We apologise for the delay in delivering your order. Although the tracking system does not show any updates, we can guarantee that the package is still on its way.
Our products are usually dispatched within 1 to 2 working days (working days do not include weekends or public holidays). As soon as your order has been shipped, you will receive a confirmation email with the tracking code.
We accept all major credit and debit cards and PayPal. Payments are processed securely through the Stripe system. All transactions are protected by SSL encryption.
Of course. Our customer protection policy allows free returns within 30 days of receiving the order.